![]() The organization has also supported CardWorks’ search for potential candidates by connecting the company with workforce and staffing agencies and higher education institutions, as well as assisted with the incentive application and approval process. The Orlando Economic Partnership assisted CardWorks in identifying and touring ideal locations and helped to coordinate labor discussions with local businesses in the region. We look forward to welcoming new talent from the Orlando area to the growing CardWorks family.” “We are grateful to the Orlando Economic Partnership, Governor Scott and Seminole County for their support and guidance in making this a smooth process and pleasant experience.”ĭon Berman, CEO & Founder of CardWorks, added, “For 30 years, we have remained passionate about our people and providing them with the resources they need to earn, learn, and have fun at work. “Orlando, with its strong economy and diverse population, was the top choice for CardWorks when deciding where to open our new office, and we look forward to becoming a part of the community,” said Harold Baldauf, COO of CardWorks. With anticipated hires in Orlando, the company will have more than 1,200 employees across all locations. CardWorks, headquartered in Woodbury, New York, has offices in Pittsburgh and Horsham, Pennsylvania in addition to its new Orlando facility. The firm expects to create approximately 240 jobs over the next two years. Leading Locations for 2017: West Coast "Tech" Cities Top List, Smaller MSA's Show Workforce ChopsĬardWorks Servicing, a provider of servicing, operational support, and portfolio management to credit card issuers and installment lenders, will invest $4.2 million to open an operations hub near Orlando, in 30,000 square feet of space at 100 Colonial Center Parkway in Lake Mary, Florida.In Focus: Alternative Workplace Strategies: Open Offices Gaining Traction.Frontline: IQ Orlando Brings High-Tech Life Science Innovation to Central Florida.Frontline: Defend Trade Secrets Act Gives Added Protection for Tech Companies.Cape Coral Positioned for Growth in 2016.Our next training program begins in January 2024 and following completion of training, you will begin your regular schedule. Training hours are Monday through Friday from 10:00am to 6:30pm and meet all Federal and State safety mandates and guidelines. All positions require completion of a 5 weeks onsite paid training class.Available schedules include: day, afternoon, evening and night. ![]() All schedules include 4 shifts during the week and one weekend day. Schedules require 1 weekend day and all shifts are 8 hours.Bilingual Spanish required for some shifts.Ability to exercise discretion when dealing with confidential information.Excellent written and verbal communication skills.Detail oriented with strong organizational skills.Experience working with computers is required with proficiency in Microsoft Office Suite.One (1) year of related inbound or outbound call center or collections experience desirable.Prior customer service experience is required.Requires a high school diploma or its equivalent education.Determining when to escalate calls that require further assistance.Advising accountholders of billing disputes procedures including transferring call or opening disputes if after hours.Completing necessary steps to initiate account transactions and investigations.Updating and notating customer information within the operating system.Facilitating problem resolution in accordance with policy and procedure.Answering telephone and interacting with customers in a professional manner.Assisting and advising accountholder regarding their accounts.This position’s main responsibilities may include but are not limited to: What will you do as a Call Center Engagement Associate for CardWorks?Īs an Associate on this team, you will work in a call center environment, answering telephone call inquiries and resolving questions or complaints to ensure customer retention and satisfaction. We allow these values to guide the way we conduct ourselves and our business. These include Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning. Our Critical Values make our work environment highly desirable. Company subsidized medical, dental, and vision insurance.We value our employees and provide generous benefits to include: CardWorks is a thriving financial services company.and we are hiring! If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you!įor over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice.
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